Permanent Jewelry FAQ
What is permanent jewelry?
Permanent jewelry is a custom-fitted chain that is welded together to create a seamless bracelet, anklet, or necklace. It’s clasp-free and designed to be worn daily as a timeless piece.
Does permanent jewelry hurt?
Not at all. The quick welding process happens on the chain, never on your skin. A protective barrier is used to ensure a safe and comfortable experience.
How long does the appointment take?
Most appointments take about 15–20 minutes, depending on how many pieces you choose.
Can I remove permanent jewelry?
Yes. Although designed to last, your chain can be gently cut with scissors if needed. We offer a one-time complimentary re-weld if your original chain remains intact.
What happens if my chain breaks?
If your chain breaks due to normal wear and tear, we offer a one-time complimentary re-weld. If the chain is lost or damaged beyond repair, a new chain will need to be purchased.
Is permanent jewelry safe for TSA and airport security?
Yes. TSA and airport security typically do not require removal of fine jewelry, including permanent pieces. You can travel confidently without concern.
What if I need to remove my jewelry for a medical procedure?
If you’re required to remove your jewelry for a medical procedure, the chain can be carefully cut. We offer re-weld appointments to restore your piece afterward.
How do I care for my permanent jewelry?
- Clean your chain gently with mild soap and water, then pat dry with a soft cloth.
- Avoid harsh chemicals such as chlorine, bleach, or strong skincare acids.
- Be mindful of pulling or snagging on clothing, bags, or accessories.
- Regular care helps maintain your chain’s shine and integrity.
- Avoid harsh chemicals such as chlorine, bleach, or strong skincare acids.
- Be mindful of pulling or snagging on clothing, bags, or accessories.
- Regular care helps maintain your chain’s shine and integrity.
What is your warranty and repair policy?
- We offer a **one-time complimentary re-weld** if your chain breaks from normal wear and tear and the original chain remains intact.
- Additional re-welds may incur a small service fee.
- Lost or damaged chains are not covered under warranty and will require a new purchase.
- Our warranty does not cover intentional damage, loss, or alterations performed by third parties.
- Additional re-welds may incur a small service fee.
- Lost or damaged chains are not covered under warranty and will require a new purchase.
- Our warranty does not cover intentional damage, loss, or alterations performed by third parties.
Can I bring friends or book a group appointment?
Absolutely. Permanent jewelry is a beautiful way to celebrate special moments with loved ones. Group bookings can be arranged in advance for events or private appointments.
Do you offer refunds or exchanges on permanent jewelry?
Due to the custom and permanent nature of these pieces, all sales are final. We do not offer refunds or exchanges once the chain is welded.